December 18, 2018

Implementing the right measures and processes can take your sales and ROI to the next level. It doesn't have to be an all-or-none implementation either. If you think about the various metrics embedded in salesforce productivity, such as efficiency, effectiveness, sales...

5 Facts You Need to Know About A.I.:

1. By 2020, 85% of customer interactions will be managed without a human

2. By 2019, 7 billion connected devices will proactively ask for support

3. By 2019, "Customer Digital Assistants" will recognize customers by face and voice

4. Ou...

December 4, 2018

A good discount strategy can help optimize P&L performance. Increased revenue, market share, and unit volume sales. It is not uncommon for businesses to put a blanket discount in place and call it a day.

The impact of an unmanaged discount strategy:

An unmanaged discount...

September 18, 2018

Too often we see examples where companies don't see a single customer they don't like. Of course they like their customers, but they rarely represent the same value but yet key strategic decisions get made assuming many are one and the same.  Companies that understand...

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